High School Diploma or equivalent required. Maintains strict confidentiality in all company matters. Answers telephone in a professional manner. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Ensures dining and serving areas are set up and maintained according to standard.

Resolves service issues according to established guidelines. Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. Assigns stations to servers and bus persons. Coordinates and controls the flow of the restaurant. Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. Familiar with restaurant food menu, including description, price, add-ons, and beverages. System, ringing proper amount into the register and giving the guest or server the correct change accounts for all cash, charge, and complimentary sales according to established procedure maintains integrity of all financial controls and responsibilities. Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability monitors room atmosphere. Adheres to all departmental and property policies and procedures regarding guest service standards.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Ĭlick HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. We’re always looking for talent that believes in having fun.

L'auberge casino careers